Zendesk
Customer Support
About
Zendesk is a customer support platform that centralizes Facebook Messenger and WhatsApp conversations alongside email and chat tickets.
- Merge Messenger and WhatsApp chats into one ticket queue
- Route conversations with skill-based agent assignment
- Automate replies using AI-suggested macros
- Report first-response times across every channel
- Category:
- Customer Support
- Platform:
- Meta